FAQ

Orders

Can I cancel my orders?

Sure you can! All you need to do is send us an email and we will process the cancelation. If you have made payment by means of bank transfers, we are unable to process your refunds in full amounts. A surcharge for bank administration will apply.

Can I change my mailing address?

Of course! As long as you have not received your tracking number, you may send us an email and we will be more than happy to assist!

Can I add to my existing order?

Unfortunately, that is not possible. If you wish to buy more items, that’s great! Just create a new order, our dwarves will be notified, and if possible, they will ship it together with your previous order! Just so you know, you don’t wait any longer!

Do I get warranty with my purchase?

Yes! All purchase of accessories will have a 1 month warranty. However, the warranty only covers manufacturing defects. Any damage/faults caused by user error or use will not be covered under our warranty. We strive to bring you high quality products, we inspect all products prior to shipping and aim to minimize defects.

Pre-Orders

What is your Pre-Order Service all about?

I found that as a car enthusiast and a Proton owner for 4 years in Indonesia, it is hard to reliably find parts and accessories that are specifically made for Proton. My aim with this service is to provide ease access to products in Malaysia to Indonesia at a reasonable price and affordable shipping solutions.

How do I pre-order?

It’s very simple! We work on a request basis, giving you the total freedom to choose whatever you desire! The process is simple, you submit a request on the pre-order page, wait 24-48 hours for a response from our dwarves to confirm and we will update you with an order within the week!

Why is it taking so long to confirm my pre-order?

We uphold the highest quality of service, because of that, we ensure that all orders are attainable and can be shipped timely and affordably. Our dwarves will always try to do their best and provide you with swift service. But…dwarves need to drink ale too!

My request is approved, why did I not get the order confirmation?

An approved request means that we are able to buy the item for your pre-order needs. However, we will only confirm an order once the supplier has responded to us with availability of the product.

How do you ship my products?

Because of the customised nature of our pre-order services, we use a dedicated logistics solution to ship your products with affordability and efficiency in mind. Rest assured, our logistics partner will take care of your products from start to finish.

My Pre-Order got rejected. Why?

We want to always serve you with the best. If our team of dwarves feels that we are not able to get your product or won’t be able to find you good quality products of the same type, we would rather not disappoint you. Your understanding is very much appreciated. However, if you feel you want the product anyways, please do not hesitate to contact us.

Shipping

Do you ship Internationally?

I’d love to say yes! However, at this point in time, we only readily provide local shipping options. If you’re outside of Indonesia, do contact us here and we will be more than happy to try and accommodate!

When will my order ship?

Your order will ship 1-2 days after the order is received.

When will I receive my order?

Shipping times may vary depending on where you live. For local Indonesia delivery will take anywhere between 1-3 days. International shipping usually takes 1-2 weeks. Depending on which shipping method you chose upon checkout.

Do I get a tracking number?

Yes! All our shipping methods are traceable so that you’ll know when you’ll get our awesome products! Can’t wait huh?

It’s been a few days, my shipment hasn’t arrived, what do I do?

Delivery times will depend on the courier you chose upon checkout. We provide only traceable shipping options, please check with the respective courier for more information.

I received my goods damaged. What do I do?

We are tremendously sorry to hear that! Unfortunately, we ensure that all our products are packaged adequately prior to shipping. If the package seems to be damaged, it should not have been received. However, ultimately the responsibility lies on the courier. However, it is disappointing and unpleasant, do send us an email! We’ll see what we can do for you! 😉

Returns & Refunds

What are your returns policy?

We ensure the highest quality in our products. Every apparel is made with love and accessories are quality checked prior to shipping. In the unlikely event that there are defects in our products, you may a request an RMA for a refund or replacement by sending us an email. Please do note, that an RMA is only possible if processed 7 days after receipt of goods, after which it is not possible to get a return.

How do I request for a RMA?

If you’re requesting for an RMA because of a defect, and it is within 7 days of receipt, please send us an email with your order number and we will be happy to help!